Digital Innovation Ignited

In the early years of this century, when malls were getting popular in India, there was palpable excitement in the way clothes, gaming parlors, groceries and restaurants came to be housed under one roof. Today, a similar disruption is in the making in the digital arena. This disruption is the emergence of the super app, a single mobile app that offers basic services like chat and payments, but also has a host of other third-party ‘mini-apps’ for e-commerce, food delivery, healthcare, etc.

In India, super apps are still in a nascent stage but is about to witness a boom over the next decade. In fact, several Indian fintechs are already offering most financial products on their apps, luring in customers in the country that is traditionally under-banked but is increasingly turning to digital forms of transactions.

This fireside chat will try to unearth how financial organizations are getting aggressive on super-apps to rethink their business model and build a marketplace that is aligned to their customer business strategies.

• India super-app landscape
• How super-apps influence the future of financial services
• A relook at the financial services business model
• How fintechs contribute to the super-app landscape

Financial technology is transforming financial services in India, making it more accessible and efficient for everyone. While the fintech industry is on a high growth trajectory, see how women are contributing to the innovations driving this growth story.

• Fintech innovations and role of women
• Impact of diversity and inclusion in fintech
• How can we leverage the power of fintech to empower women and close the gender gap?
• What are the impacts brought by the increasing participation of women in leadership role?

Digitalization is seen emerging with heightened consumer demands for more efficient ways. This involves access to financial services and complete financial transactions outside of local branches. The current scenario has accelerated the adoption of digital technologies which has a far-reaching effect on the larger financial ecosystem.

However, as financial institutions move to digitize their platform, they need to consider how quickly they want to bring about change and understand the implications of their modernization journey.

• Envisioning financial organization of the future
• Customer experience at the core
• Enhanced reliance on digital channels
• Strategies for innovative digital transformation
• Top 3 essential components for successful digital transformation
• Embracing digital transformation and making sense of the disruption

As customers expect more convenience and flexible access to banking services, driven by digital innovation and emerging technology, the financial institutions are expected to stay compliant and maintain the security and trust of the customers. India is witnessing the emergence of Open Banking driven by innovation, which propels improved collaboration between third parties—including financial services providers and fintech providers. Securing ‘open banking’ has become a daunting task for CISOs and risk management teams, who sense customers have doubts about security and data protection.

• Security risks of open banking
• Regulation and standardization of security for third-party providers
• Building right authorization and authentication tools to secure open banking

FinTechs, as we know, have already revolutionized banking in India. Though it began with suspicion and concerns, traditional banks and financial service companies no longer necessarily look at FinTechs as intruders in the field but instead often consider them valuable partners.

In fact, continued collaboration and partnerships between FinTech companies and banks are essential for the future of the financial services industry and the technology sector. This fireside chat will analyze the evolving partnerships between banks and FinTechs and the banking landscape is going to evolve over the next couple of years

• Emerging challenges in banking
• Trends in technology adoption in BFSI
• Fintechs: completion or collaborator
• Why collaboration is crucial?
• Improving customer experience with financial institutions
• Key technology focus areas

The technology boom has slowly moved from Internet banking to mobile banking and is now taking a new direction towards digital banking. With the technology boom, competition in the banking sector became extensive and saw multiple fintech organizations to provide products/services in the niche areas of banking.

With the major disruption faced by traditional banks, they are bound to challenge this technological change positively by not being complacent and rather work on the key strategies to redefine banking in this new digital and competitive era. This fireside chat will talk about how banks are addressing the tech disruption to adopt unconventional channels as they redefine their business model.